Shipping & Returns

Delivering your order

The estimated delivery date for items ordered depends on where you live. It is calculated from the time that you receive the “Order Dispatched” email, not from the time the order was placed. These are estimates only, based on information provided by Australia Post:

• 1-2 days – New South Wales / ACT
• 2-3 days – Victoria / South Australia / Tasmania
• 3-4 days – Queensland / Western Australia
• 4-5 days – Northern Territory

Refer to this delivery time information provided by Australia Post for further details. Please allow an additional 1-2 days for regional areas on top of the above times.

International orders

For international orders allow 2-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks).

International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered with Australia, no import duties will apply.

Multiple Item Orders

Please be aware that we only ship orders when all items on the order are available to dispatch. If there has been a significant delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.

Returns Policy

If you are able to provide a receipt or other satisfactory proof of purchase, Cardboard Charlie may be able to offer you an exchange or refund if:

• Goods are damaged or faulty through no fault of your own
• Goods are supplied incorrectly
• Goods vary from their description on the website (or any sample provided)

Please choose carefully as Cardboard Charlie will not provide you with a refund or exchange if you simply change your mind.

To obtain an exchange or refund please return the goods to Cardboard Charlie. Any returning items are shipped at the owners risk and Cardboard Charlie will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party.

Please contact management@cardboardcharlie.com if you wish to return an order. You will receive instructions on how to return orders. Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to an exchange or refund. Please allow 1-2 weeks for return and testing to take place.

Replacing CDs

For CD faults, please notify us within 14 days of receiving the product.

Packaging and postage

Postage costs will be repaid to you by postal order/cheque if you include your receipt of postage costs with the returned order.

Returned orders should be returned with all original accessories (that were included with the order) and, preferably, in their original packaging.

Statutory conditions and warranties

This Returns Policy is in addition to and is not intended to limit any rights or remedies you may have under the Trade Practices Act or equivalent State and Territory legislation.